image of connecting the world

Innovative Business  Solutions


IT Service Management

We offer comprehensive IT service management that goes beyond traditional support with end-to-end solutions to cover all aspects of your IT operations, ensuring seamless management and optimization.

Whether you own a business or need help with your home computer, tablet or smartphone, GLOBCOM has experienced IT and tech support to help with your every need. You’ll never get a cookie-cutter solution to your issues, our team is dedicated to providing customized support to make sure that you are fully satisfied.

All our techs and ITs are highly skilled, based in Manila and its outskirts and are available at your site or via phone, chat or email to help you solve your tech problems.

For Us Tech is a Cinch

  •   We superpower enterprises and startups.
  •   Our 24/7 IT and Techies offer round-the-clock support and free diagnoses of tech issues. They are certified support ITs, system administrators and in-house software engineering teams that focus on new service development.
  •  GLOBCOM  techs help users pick out the right products for their computers and install them for optimum performance.
  •  GLOBCOM  IT and tech support may be accessed 24/7/365 online or via our contact numbers.
  •   We offer free-30 minute tech support consultations, and our support is available on a 24/7 basis, 365 days a year.
  •  GLOBCOM  offers comprehensive support. Our services offer both on-site and remote tech support. This ensures that the service can help customers with any problems they encounter, whether with an on-site visit or remotely.

JUMP-START YOUR BUSINESS WITH US

Stay Up ∣ Stay Running ∣ Stay Protected

OUR SERVICES

hand providing support
ON-SITE SUPPORT

No need to bring your device to a retail shop. We go to you so you receive help from our IT and tech experts whether that is infrequent or frequent computer issues.

providing online support
REMOTE BUSINESS SUPPORT

These services are meant for businesses that need 24/7 support. Our IT can access computers remotely and also help and support via chat, email and phone.

computer parts
IT EQUIPMENT HARDWARE & SOFTWARE

We offer hardware and software products.GLOBCOMtechs help users pick out the right products for their computers and install them for optimum performance.

cctv picture
CCTV SYSTEM & SECURITY INSTALLATION

We have everything you need to install a CCTV system. We offer the best HD security cameras and digital video recorders at affordable prices.

Empy office room
COMPUTER RENTAL SERVICE

Any business can benefit from renting office equipment such as laptop or desktop computers. It’s particularly ideal for startups and small businesses with expanding teams. It allows you to immediately acquire office equipment your staff needs without depleting your working capital.

computer parts
BUSINESS SOLUTIONS ON CLOUD

We also have complementary services such as

  • Cloud Communication on a Secure Platform
  • Innovative Telephony Services for Call Centers and Businesses
  • Highly Scalable VoIP Solutions on Cloud
  • SECURED data centers
  • In-house software engineering teams focus on new service development

OUR PRICING STRUCTURES

Different IT support service companies have different pricing models based on what they offer. We guarantee our customers that our pricing models make sense for your budget, whether you choose a service on subscription or pay-as-you go model.

One-Time Fixes

This is a service charge on a pay-as-you-need basis. We resolve your IT issues in a one-off manner. This is a great feature for your start up or small business that doesn’t need heavy support.

Monthly Subscription

If you chooses a monthly subscription plan, you pay a monthly fee for an agreed-upon amount of support. This is cost effective for companies that require regular routine maintenance and support.

Annual Subscription

With our annual subscription, our customers pay less over the course of a year than they would pay on a month-to-month basis, but it does require putting more money down up front.

One-Time Set Up Fee

Many companies ask for a one-time set up fee to set up an account. This can vary greatly depending on the size of the network and the number of people involved

Contact our Sales for more details →

What our Customers are saying...

I was having issues with my very slow laptop I also encountered problems with my emails. I contacted GLOBCOM to discuss if they could help me solve them. They connected with me and was able to resolve all my email issues very quickly and optimized my computer. Incredible service, outstanding techie’s. The service is well worth the money. Great peace of mind that my tech issues will be resolved quickly and expertly. They definitely deserve 5 stars.

Stephanie Blanca

General Manager ‐ SMR Wood & Craft Lamination

I called them Friday morning at around 9am, they arrived at my home at 10:30. That was really fast. The representative was very helpful and patient with my lack of IT or tech knowledge. I was having problems with the computer and router for several days, and my printer was acting up too. The IT representative spent a great amount of time to ensure my satisfaction, and he even helped me purchase a new laptop. He gave me some recommendations, I wanted to think about it for a day before buying. I didn’t sleep on my decision though, I bought the laptop the same day. I want to note too that they are a “no pressure” company, which I appreciate.

Jeanne Ramos

Sales Manager ‐ LinkTalk

Our company needed an IT support as our IT manager was on vacation and couldn’t support us remotely. I found GLOBCOM site on a Google search. I had the pleasure to speak with their sales manager regarding the problems our customer service reps were having. He reassured me the problems could be fixed and everything would be back to normal. He did computer tune up for all my 20 agents. He was superb!!! Top notch tech. Look no further, you won’t be disappointed.

Charlie Advincula

Admin Manager ‐ PCA

FAQs


Computer Technical support helps users with their computers, tablets, mobile phones and other electronic devices by providing:

  • Diagnostic services
  • Troubleshooting
  • Maintenance
  • Repairs

You may opt to receive computer technical support in person, by phone or online.

As an IT service management provider, customers frequently ask about the various approaches to IT Support and how they can help organize help desks and service desks.

Yes, and below must be the levels of IT Support
SUPPORT LEVELFUNCTION
Tier 1Basic help desk resolution and service desk delivery
Tier 2In-depth technical support
Tier 3Expert product and service support
Tier 4Outside support for problems not supported by the organization

Where a company’s help desk focuses on technical problems, an IT Support thinks in terms of the business as a whole. In other words, help desks or service desks do not look at IT problems in isolation from other factors, such as business processes. An IT support look at the full picture to find opportunities for cost savings and other benefits.

HELPDESKIT SUPPORT SERVICES
Main FocusIT TeamOrganization (including end-users)
VisionSolve IT incidentsContribute to Business Goals
Support LevelLevel 2 & 3Levels 1, 2 & 3 plus Specialized Resources
Follows SLA?YesYes
SPOC (Single-Point-Of-Contact)Specific Technical issuesAll IT matters

image of connecting the world

Contact Us

You may contact us below or visit our social media accounts for more details.

Incub8F, Robertson Plaza, Centennial Road, Kawit, Cavite

+639952300176

sales@globcomservices.com

@GlobcomITservices
@GlobcomITservices
sales.globcomservices

Schedule a meeting